AIRPORT INFORMATION
WHILE YOU’RE HERE
HOW CAN WE HELP?
The dedicated staff at JAN Airport is committed to providing friendly, responsive service to every traveler who passes through. From assisting with check-in and security to offering directions and mobility support, team members are always ready to help with a smile. Our goal is to ensure a smooth, stress-free experience from curb to gate.
DINING AND SHOPS
Samuel Adams
Dunkin’
SHOPS and vendors
Hudson Avolta
Shoe Shine Doctor
AIRPORT GUIDE
The Medgar WILEY Evers Pavilion
On July 2, 2025, we honored what would have been Medgar Evers’ 100th birthday—a powerful reminder of his enduring legacy. Evers, Mississippi’s NAACP Field Secretary, was tragically assassinated in June 1963. Yet his fight for voting rights, equal education, job opportunities, and human dignity fueled national support and propelled the Civil Rights Movement forward.
Jackson-Medgar Wiley Evers International Airport proudly commemorates his life through The Medgar Wiley Evers Pavilion, which features compelling exhibits on Evers and other trailblazing Mississippians in education, business, and government. Visitors can explore an interactive timeline, view a documentary narrated by Civil Rights icon Julian Bond, and reflect in the meditation space titled “Reconciliation: A Work in Progress.”
The Pavilion’s evolving exhibits, created with the guidance of Myrlie Evers-Williams and a dedicated advisory committee, continue to educate and inspire all who pass through JAN.
Accessibility Services
Accessibility Services at Jackson-Medgar Wiley Evers International Airport (JAN)
Jackson-Medgar Wiley Evers International Airport strives to provide services that make travel easier for our customers with disabilities, from the parking facilities to gates and back to parking.
As with all passengers, a smooth travel experience begins when booking your flight.
Let the airline know what special help you may need, such as assistance unloading at the departure curb, wheelchair assistance to your departure gate, wheelchair assistance at your destination, or checking bags.
Please contact your airline in advance if you are not a passenger but need to assist a small child or person with disabilities to their departure gate.
ADA Grievance Procedure and Form, Reasonable Accommodation/Modification Request
In accordance with Title II of the Americans with Disabilities Act (ADA) of 1990, it is the intention of the Jackson-Medgar Wiley Evers International Airport to provide access to all public facilities, programs, and services associated with its operation of the airport to all persons with disabilities.
Parking Accommodations
Accessible parking spaces are located on all levels of the parking garage near the elevators.
The surface parking lot behind the parking garage has accessible parking spaces located directly behind the parking garage.
The long-term parking lot has accessible parking spaces adjacent to the entry gate.
All accessible parking spaces are identified with the appropriate signage.
Accessible Services
All public restrooms are accessible to people with disabilities.
Accessible family restrooms are located in the main terminal before the security checkpoint to west concourse, in the baggage claim area, and in the east and west concourses.
An outdoor pet relief area is located outside baggage claim near the east employee parking lot. Indoor pet relief areas are located post-security on the east and west concourses.
Tim’s Transportation, LLC provides 24-hour accessible transportation to and from the airport. Tim’s may be reached at 601.209.9766.
If you need special assistance, please call 601.939.5631. Assistance is available 24/7/365.
GENERAL AIRPORT INFO
100 International Dr., Suite 300, Jackson, MS 39208
601-939-5631
Curbside Check-ins (Delta)
We encourage you to check your baggage at Curbside Services on the Departure Level, park and get a complimentary ride back.
Free Wi-Fi
Free Wi-Fi is available in the main terminal area, restaurants, departure concourses, rental car check-in, and baggage claim. To connect to the Wi-Fi:
- Connect to the JAN Wi-Fi network: “iFlyJAN_WiFI”.
- Launch your internet browser, and the system will redirect you to a log-in portal.
- Review the User Agreement and click “Login.” You’re connected.
For further assistance to technical questions, call Wandering WiFi Customer Care at 877-WIFI-4-ME (877.943.4463).
TSA GUIDELINES
Travelers are strongly encouraged to arrive at JAN two hours prior to flight departure and organize carry-on items to ensure ease of traveling through TSA checkpoints.
- If you’re not sure what items are prohibited, visit www.tsa.gov.
- Keep all personal items close. Never leave them behind or with someone you are not traveling with.
- Passengers using a standard TSA lane will be asked to remove electronics larger than a cell phone from their carry-on items or bags and place them in a bin with nothing on top or below the item.
Frequently Asked Questions
AMENITIES
What are the hours of operation for airport concessions and gift shops?
Samuel Adams Jackson Brewhouse, situated on the east concourse, offers a full-service bar, craft beers, and small plates.
Hours: Sunday–Saturday, 6:00 a.m. until the final scheduled flight.
Please note that operational hours are subject to change.
Riverbanks Bar & Grill, located on the west concourse of Jackson Airport, features items such as Southern-style grits, fried catfish, and slow-cooked pork, delivering an authentic Southern dining experience.
Hours: Sunday–Saturday, 6:00 a.m. until the final scheduled flight.
Please note that operational hours are subject to change.
A Dunkin’ location is located within JAN’s east concourse, prior to security checkpoints.
Dunkin’ Store Hours: 4 a.m.–7 p.m.
Dunkin’ Kiosk Hours: 6 a.m.–5 p.m.
Massage Chairs (located on the east and west concourses)
MAMAVA (located on the east and west concourses)
Shoe Shine Doctor (located on the east concourse)
Medgar Evers Pavilion (main terminal, always open)
Pet Relief Stations (located on the east and west concourses)
*times may vary due to changes in the flight schedules
Does the airport offer internet access?
JAN provides free Wi-Fi to all airport patrons.
Does the airport have a currency exchange station?
JAN does not have a currency exchange station. Any currency exchange must be conducted by your local bank prior to travel.
Where can I find an ATM?
There are three ATMs located in JAN. Two are located before the west security checkpoint. The third is located in the east concourse after the security checkpoint, across from the art gallery.
Does the airport offer luggage-storage facilities?
Lockers are not available in the terminal. For security reasons, carry-on items must remain with you at all times. Unattended baggage may be removed and impounded. Smarte Cartes are available for use but cannot be taken beyond the security checkpoint.
Where can I smoke inside the airport?
Smoking is prohibited inside the airport terminal. Smoking is only available outside the airport entrance in the designated smoking section, which is located on the east end of the lower level.
GROUND TRANSPORTATION
What ground transportation options are available?
Taxi and rideshare services are offered curbside daily from the first flight departure to the last flight arrival. For more information about ground transportation options at JAN, click here.
LOCAL AREA
Where can I get tourism information about Jackson, Mississippi, and the surrounding areas?
For tourism information, please visit the Information Center in the terminal, where visitor’s guides, maps, and other literature are available. You may also want to visit the Mississippi Tourism website the Jackson Convention & Visitors Bureau’s website.
LOST & FOUND
Where do I go for lost luggage?
Lost luggage is the sole responsibility of the airline you are flying. They are to be contacted by the passenger about recovering luggage. If you are flying with Delta Air Lines, they have a baggage office located on the west end of the lower level of the main terminal building. All other airlines at JAN maintain lost luggage at their ticket counter.
If I lost something while traveling through the airport, who do I contact?
- For items lost at the airport, please click here and leave a detailed description of the item that was lost.
- For items lost at a security checkpoint, call the TSA lost-and-found line at 601.420.6945.
PARKING
What parking options does the airport offer?
Parking Garage
- Closest parking to the terminal
- Daily and hourly rates apply
- Most convenient, but also the most expensive
- No time limit
Surface Lot
- Located slightly farther from the terminal than the garage
- Daily and hourly rates apply
- More affordable than the garage
- Ideal for trips longer than two days
Long-Term Lot
- Most economical parking option
- Located farthest from the terminal
- Serviced by a complimentary shuttle running every 15 minutes, 24/7
- Daily rates apply
- Recommended for extended travel (three or more days)
Cell Phone Lot
- Located near the old cargo facility
- Ideal for those picking up arriving passengers
- Vehicles must be attended at all times
- Free to use while waiting in your vehicle
May I temporarily park in front of the terminal?
Parking is not allowed on the upper (departure) or lower (arrival) ramps. Unattended vehicles will be ticketed and towed at the owner’s expense due to security regulations. Please use the free waiting area (cell phone lot) if you’re waiting to pick up a passenger.
SECURITY
What should I expect at the security checkpoint?
Prepare to remove your shoes, coats, and other outer garments along with your purse, backpack, etc. and place directly on the X-Ray belt. If you have one, remove your quart-sized zip-lock bag of liquid, gel, or aerosol products from your carry-on luggage and place directly on the X-Ray belt.
TSA provides a complete list of permitted and prohibited items allowed through security checkpoints at www.tsa.gov.
What items can I bring through the security checkpoint?
Most personal items can be carried through gate screening. Liquids and gels that are more than three ounces are prohibited.
Other prohibited items include firearms, knives, and other objects. These items may be confiscated or result in law enforcement actions. For a full list of prohibited items,call the TSA information line at 866.289.9673.
What documents are needed to pass through a security checkpoint?
Airline-issued boarding passes are required for all passengers traveling through security checkpoints. Passengers who are 18 or older must also present photo identification, such as a passport, driver’s license, or a military ID, issued by a local, state, or federal government agency, or two forms of non-photo identification such as a Social Security card, one of which must have been issued by a state or federal agency.
For more information, call the TSA information line at 866.289.9673 or email TSA at ContactCenter@dhs.gov.
Can I drop a passenger off for a flight?
You may drop a passenger off at the terminal curbside as long as the driver remains with the vehicle at all times. The vehicle should not be left unattended while in the designated loading and unloading areas. Vehicles are prohibited from parking in front of the terminal. Unattended vehicles left terminal curbside and any other illegally parked vehicles will be ticketed and may be towed.
What happens to prohibited items at the security checkpoint?
According to TSA, passengers with a prohibited item may be allowed to do the following:
- consult with the airlines for assistance in placing the prohibited item in checked baggage;
- withdraw with the item from the screening checkpoint;
- make other arrangements for the item, such as taking it to the car; or
- voluntarily abandon the item.
Items that are voluntarily abandoned cannot be recovered and will not be returned to you.
SPECIAL NEEDS
What assistance is available for elderly passengers?
Special assistance for elderly and/or disabled passengers should be arranged directly with your airline in advance. Skycaps are available on the terminal front for additional assistance.
How do I request a wheelchair or other assistance for an elderly or disabled passenger or for a child traveling alone?
Please check with the airline that issued the ticket for the person who is traveling prior to your travel date and when you arrive at the terminal.
TRAVEL
What type of documentation is required for minors without a valid form of identification?
The airlines and TSA currently do not require a valid form of identification from passengers under the age of 18.
What is the contact information for the commercial airlines at the airport?
How many carry-on items are allowed?
As a general rule, two carry-on items are allowed per person. Please limit carry-on items to one carry-on bag plus one personal item, such as a laptop computer, purse, briefcase, or camera case. Check with your airline for size restrictions and other rules.
How early should I arrive for my flight?
JMAA recommends arriving two hours before your scheduled flight. This allows time for parking, airline check-in, and security screening. Passengers are strongly encouraged to confirm their flight status with their airline in advance. Please note that airline ticket counters may close for checked luggage up to 45 minutes before departure, and boarding typically begins 30 minutes prior to the flight.
Do I have to pay for a checked bag?
It depends on which airline you fly. Some airlines require payment for one checked bag, while others only require payment for a second checked bag. Please check with your airline to view their checked bag policy.
How can I check on a flight’s status?
Flight Information Display Systems (FIDS) are located throughout the terminal and provide information about flight arrivals, departures, and gates. Click here to view the same information in real time on JMAA’s website. You may also contact the airline for information about a specific flight by calling the respective reservation number. Click here to view their contact information.
OTHER INFORMATION
What time does the airport open?
The Jackson–Medgar Wiley Evers International Airport (JAN) is open 24 hours a day, 7 days a week, 365 days a year. The security checkpoints and ticket counters open at various times. Please check with your specific airline or call JAN’s general information line at 601.939.5631 to check hours for particular operations.
How can I meet or escort someone to or from their gate?
While generally prohibited, under certain circumstances airline ticket agents may issue gate passes to either escort someone to their gate or meet them at their gate when they arrive. If your party is an unaccompanied minor, in need of assistance because of a medical condition, or active-duty U.S. military, you may request a gate pass from an agent at a ticket counter of the airline on which the passenger is flying. You will need to be screened just as a passenger would. Be sure you have the appropriate identification to show at the security checkpoint. Contact your airline if you have additional questions about obtaining a gate pass.
How can I advertise my company in the airport?
You can advertise in the airport by contacting Clear Channel Airports at 248.359.6250 or by clicking here.
How do I obtain additional information not found on the website?
For more information about the airport, please contact us at 601. 939.5631.
How do I get information about the JMAA NAVIGATOR (volunteer) program?
How do I apply for a job with the Jackson Municipal Airport Authority?
What is the airport's address?
Jackson–Medgar Wiley Evers International Airport
100 International Drive, Suite 300
Jackson, MS 39208
Jackson–Medgar Wiley Evers International Airport
PO Box 98109
Jackson, MS 39298
What is the address of Hawkins Field?
Hawkins Field
West Ramp Road
Jackson, MS 39209
LOST & FOUND
Where do I go for lost luggage?
Lost luggage is the sole responsibility of the airline you are flying. They are to be contacted by the passenger about recovering luggage. If you are flying with Delta Air Lines, they have a baggage office located on the west end of the lower level of the main terminal building. All other airlines at JAN maintain lost luggage at their ticket counter.
If I lost something while traveling through the airport, who do I contact?
- For items lost at the airport, please click here and leave a detailed description of the item that was lost.
- For items lost at a security checkpoint, call the TSA lost-and-found line at 601.420.6945.
JAN AIRPORT